VLS STUDIO ETIQUETTE & POLICIES

We want you to have a truly exceptional spa experience every single time you visit Vanity Lab Skintique. To ensure this, don’t be afraid to ask questions, especially those that may affect your time spent here.  If we haven’t answered your question below, please call us directly at 281-688-2126 or email  info@ketavalte.com.  Our policies are non negotiable and apply to each client so please read this thoroughly before scheduling services. Thank you kindly!

Appointment Reservations 

Due to our limited availability we want to give all our customers equal change to book with us.  To book an appointment reservation clients have 2 options:   

1.    Prepaid full appointment cost paid up front. Refunds for prepaid services are handled on a case by case basis. 

2.   All other appointments require a valid/current credit/debit card placed on file and pay a non-refundable/transferable booking retainer fee at time of booking.  If client chose this option an invoice will be sent directly to client via email and text and payment will be required same day at time of booking to hold appointment reservation. The booking retainer fee payment will be applied to cost of service (as long as no cancellation is not received less than 24 hours from appointment time and client will be due the remaining balance after services are rendered.

Appointment Confirmations

Appointment made by clients online are NOT OFFICIAL until a confirmation has been processed by Vanity Lab Skintique staff. At which time, a CONFIRMED email and text will be sent to the client contact details on file.  

Appointments made by Vanity Lab Skintique staff  and sent to clients REQUIRES the client to confirm the appointment (within 24 hours of receipt) on their end by either

1.) Confirming via appointment email sent directly to client

2.) Confirming via appointment text sent directly to client. Text will come from 281-688-2126.  

Reschedules/Late Arrivals

Life can be busy and full of the unexpected, there is a 10 minute grace period for all appointments. If you're past 10 minutes your appointment will be cancelled and another nonrefundable/transferable booking retainer fee will be required to book new appointment. Reschedules received before 24 hour of appointments are allowed however, he booking retainer fee paid on the original appointment is not refundable or transferable to the rescheduled appointment.  Another booking retainer fee is required on reschedules.

Same Day Cancellations, No Shows, & Reschedules

A 24-HR cancellation policy is strictly enforced. Appointment reminder notifications are sent (via text and email) to clients 48 hours before scheduled appointment time.  This is the time to go in and cancel or reschedule without penalty.  Same day no shows/cancellations and reschedules will be charged full service amount.  If payment method declines client will be required to pay amount due before booking future appointments with Vanity Lab Skintique or future bookings will not be allowed.

 

Spa Guest Under the Age of 18

In order to ensure a safe, relaxing environment for all of our guests, we ask that our clients abide by the following policies:

All clients below the age of 18 must be accompanied by a parent or guardian throughout the duration of their treatment  Written permission for all services will be required for all clients under 18 years of age. 

3rd party Voucher Clients

3rd party voucher (ie Groupon, Living Social, etc) purchasers please be advised all my policies, terms, and conditions does apply to your purchases as well.  Note: NO CALL NO SHOW clients with vouchers holders.. vouchers will be REDEEM IN FULL.  3rd party vouchers will be honored for New Clients Only.  PLEASE DO NOT REPEAT PURCHASE 3RD PARTY VOUCHERS.  The incentive is there to do business with VLS for the 1st time not for continuous bargain shopping. If you repeat purchase 3rd party voucher you will be directed to work with 3rd party vendor to transfer to another provider.

Gratuity Policy

As a Spa Guest, we know you want to show appreciation for the quality service provided

by Vanity Lab Skintique practitioners. Gratuities at Vanity Lab Skintique average between 18 and 22 percent of the treatment price, but we always respect your tipping decisions. You may give your practitioner a tip in Cash,Credit/Debit Card via Pocketsuite booking app.

Service Satisfaction: If you are not completely satisfied with your service, please contact us to discuss your experience at info@ketavalte.com.

 

Products Returns / Refund Policy

Product purchases are non-refundable due to sanitation purposes.

 

Pre-paid Services Refunds are issued on a case by case basis. Refunds on prepaid services were services have not been rendered are NOT GUARANTEED. Please contact Vanity Lab Skintique to discuss.

Intake Forms

Upon booking appointment with Vanity Lab Skintique, clients will need to complete and sign appropriate form(s) before we can commence services. Forms are sent via electronic system for completion.

Arrival / Getting There

If I’m late, what happens? Do you cancel my appointment?

Due to strict scheduling if you are more than 10 minutes late your appointment will be cancelled and you would be required to reschedule your service for a later date/time and pay an additional non-refundable/transferable booking fee/deposit.

 

Personal Property/Valuables

Vanity Lab Skintique is a private, boutique-style studio and we want to create an atmosphere that allows all our clients to escape from the world outside. In consideration of others, please refrain from talking on your cell phone inside the studio. All cell phones must be in silent mode or turned off while at Vanity Lab Skintique.  Vanity Lab Skintique is not responsible for lost and/or stolen belongings. We recommend that you keep your valuables with you at all times or leave them at home.

 

Medical Conditions and Allergies

When scheduling your treatment, please let us know if you have any physical ailments, medical conditions, or allergies. Our practitioner should also be notified if you are pregnant, have high blood pressure, a heart condition, or any other medical condition. Our staff will personalize your treatment to meet any special needs or accommodations you may require. Vanity Lab Skintique Beauty practitioner(s) cannot work on clients with open wounds, abrasions, or other skin conditions. If you have any questions about a spa treatment and your health, please consult a doctor.

Please note all prices, policies, terms , conditions, and hours of operation are subject to change without notice.  Vanity Lab Skintique  (A Keta Valte Beauty Brand) reserves the right to terminate any service at any point.

 BY SUCCESSFULLY BOOKING AN APPOINTMENT AND/OR SIGNING THE RELEASE FORM YOU ARE CONFIRMING READ, UNDERSTANDING, AND AGREE TO ALL POLICIES, TERMS, AND CONDITIONS ABOVE AND YOU RELEASE VANITY LAB SKINTIQUE (KETA VALTE BEAUTY BRAND) FROM ANY AND ALL LIABILITY.

 

LASH SERVICES POLICIES

Client eyelashes are to be completely cleansed and product free at time of any lash service (I.e lash extensions, lash lift, tint, etc). If lashes have any form of residue or product build up the Lash Bath service will be REQUIRED (and the fee will be applied).

 

PAYMENT OPTIONS

Cash or PocketSuite Booking Credit/Debit Card Processing System 

Please note all prices, policies, terms , conditions, and hours of operation are subject to change without notice.   Keta Valte Beauty reserves the right to terminate any service at any point.

FAQ'S & MORE

Tips for a Great Spa Experience

 

How should I prep for a wax?

 

Pre-Waxing Tips

• Do not shave or wax for at least 3 to 4 weeks prior to your treatment.

• Female clients may have heightened sensitivity during the week prior to or during menstruation.

• Limit your caffeine intake the day of your waxing service. Caffeine stimulates the nervous system

and increases sensitivity.

 

Before your wax, please DO NOT USE....

• Retin-A/Renova for at least 30 days. • Use Accutane for at least one year. • Use peels

(glycolic, AHA, etcetera) or dermabrasion on the area for at least 24 hours.

• Consume excessive amounts of alcohol or sunbathe for at least 48 hours.

• Use self-tanners, exfoliants or moisturizers the day of the service – they can cause irritations to the

sensitive hair follicles that are open after waxing.

 

What about after I get waxed?

• Minimize skin irritation by applying aloe vera or hydrocortisone cream to the treated area.

• You may wash the waxed area, but refrain from using harsh cleansers or creams for 24 – 48

hours.

• Stay away from hot tubs, hot showers, hot baths, sunbathing and tanning for at least 24 – 48

hours.

• Prevent ingrown hairs by avoiding exfoliation for 2 – 3 days and then exfoliating the area regularly.

• Avoid shaving in between waxing treatments.

 

I’m curious about getting a peel — tell me more.

Peels can have a transformative effect on your skin, but need the right preparation. If you are interested in receiving a peel, please email to set up a skin analysis/consultation with our licensed skin care professional prior to reserving a time for your peel. This analysis will ensure whether or not you are a candidate for the peel process.

 BY SUCCESSFULLY BOOKING AN APPOINTMENT AND/OR SIGNING THE RELEASE FORM YOU ARE CONFIRMING READ, UNDERSTANDING, AND AGREE TO ALL POLICIES, TERMS, AND CONDITIONS ABOVE AND YOU RELEASE VANITY LAB SKINTIQUE (KETA VALTE BEAUTY BRAND) FROM ANY AND ALL LIABILITY.