VLS STUDIO ETIQUETTE & POLICIES

We want you to have a truly exceptional spa experience every single time you visit Vanity Lab Skintique. To ensure this, don’t be afraid to ask questions, especially those that may affect your time spent here.  If we haven’t answered your question below, please call us directly at

281-688-2126 or email  inquiries@vanitylabskintique.com.  Our policies are non-negotiable and apply to each client so please read this thoroughly before scheduling services. Thank you kindly.

Appointment Reservations 

Due to our limited availability, we want to give all our customers an equal chance to book with us.  To book an appointment reservation clients have 2 options:   

1.    Prepaid full appointment cost paid upfront. Refunds for prepaid services are handled on a case-by-case basis. 

2.   All appointments require a valid, current credit/debit card placed on file and pay a non-refundable/transferable booking retainer fee at the time of booking.  All appointments are booked via our online booking platform.

Booking Fees

Vanity Lab requires clients to pay a booking fee to secure all appointments. The booking fee will be applied towards the service booked.  Booking fees are non-refundable / non-transferable.

  

* If you must cancel your appointment the booking fee will not be refunded.

 

* If you need to reschedule your appointment a new booking fee will be assessed.  Booking fees are non-transferable between appointments.

Tardiness: Late Arrivals

VLS does allow for grace periods for all appointments (see schedule below), however, but please be mindful that that time is deducted from your service time which will end at the scheduled time so we are not late for the client following you. 

Facial Services: 15-minute grace

All other Services: 7-minute grace

 

Past your grace period?  If you're past the allotted grace period, we consider that as a No Show,  your appointment will be canceled and the balance of your service will be charged. A new appointment will be required and another non-refundable/transferable booking retainer fee will be required.

 

Reschedules, Cancellations, and Same Day No Shows

Reschedules are allowed, however, you must reschedule at least 24 hours in advance of your service to avoid being charged 100% balance due of the service. Be mindful that booking fees are non-refundable and do not transfer to the new date/time.  To reschedule your appointment please contact VLS directly.

 

A 24hr cancellation policy is strictly enforced. Appointment reminder notifications are sent (via text and email) to clients 48 hours before the scheduled appointment time.  This is the time to cancel your appointment.  If a cancellation request is received less than 24 hours from your scheduled appointment time full cost of service will be due.

 

Same-day no-shows, cancellations, and reschedules will be charged the full balance amount of service(s) booked.  If the payment method declines client will be required to pay the amount due before booking future appointments with Vanity Lab Skintique or future bookings will not be allowed. No-Shows will be banned from booking with Vanity Lab Skintique.

 

Spa Guest Under the Age of 18

In order to ensure a safe, relaxing environment for all of our guests, we ask that our clients abide by the following policies:

All clients below the age of 18 must be accompanied by a parent or guardian throughout the duration of their treatment  Written permission for all services will be required for all clients under 18 years of age. 

3rd party Voucher Clients

3rd party voucher (ie Groupon, Living Social, ClassPass etc) purchasers please be advised all my policies, terms, and conditions does apply to your purchases as well.  Note: No Call No Show clients with vouchers holders.. vouchers will be redeem in full.  3rd party vouchers will be honored for New Clients Only.  Please do not repeat purchase third-party vouchers.  The incentive is there to do business with VLS for the 1st time not for continuous bargain shopping. If you repeat purchase 3rd party voucher you will be directed to work with 3rd party vendor to transfer to another provider.​  Service Satisfaction: If you are not completely satisfied with your service, please contact us to discuss your experience at inquiries@vanitylabskintique.com.

 

Products Returns / Refund Policy

Product purchases are non-refundable due to sanitation purposes.

 

Pre-paid Services Refunds are issued on a case-by-case basis. Refunds on prepaid services where services have not been rendered are not guaranteed. Please contact Vanity Lab Skintique to discuss.

 

Personal Property/Valuables

Vanity Lab Skintique is a private, boutique-style studio and we want to create an atmosphere that allows all our clients to escape from the world outside. In consideration of others, please refrain from talking on your cell phone inside the studio. All cell phones must be in silent mode or turned off while at Vanity Lab Skintique.  Vanity Lab Skintique is not responsible for lost and/or stolen belongings. We recommend that you keep your valuables with you at all times or leave them at home.

 

Medical Conditions and Allergies

When scheduling your treatment, please let us know if you have any physical ailments, medical conditions, or allergies. Our practitioner should also be notified if you are pregnant, have high blood pressure, a heart condition, or any other medical condition. Our staff will personalize your treatment to meet any special needs or accommodations you may require. Vanity Lab Skintique Beauty practitioner(s) cannot work on clients with open wounds, abrasions, or other skin conditions. If you have any questions about a spa treatment and your health, please consult a doctor.

Gratuity Policy

As a Spa Guest, we know you want to show appreciation for the quality service provided

by Vanity Lab Skintique practitioners. Gratuities at Vanity Lab Skintique average between 18 and 22 percent of the treatment price, but we always respect your tipping decisions. You may give your practitioner a tip in Cash or Credit/Debit Card at the close of your appointment.

Payment Options

Cash or Debit Cards. No CashApp, Venmo, or Paypal cards will be accepted as cards on file. We do not accept payments via Zelle, CashApp, Venmo, or any other outside payment/financial applications. 

 

Please note all prices, policies, terms, conditions, and hours of operation are subject to change without notice.  Vanity Lab Skintique reserves the right to terminate any service at any point.  By successfully booking an appointment and/or signing the release form you are confirming read, understanding, and agreement to all policies, terms, and conditions above and you release Vanity Lab Skintique from all and any liability.